Community Hospital Pharmacy Operations Management
Allegheny General Hospital Operations Rotation

Preceptor: Laura Mark, Director of Pharmacy- Allegheny General Hospital

The intent of this rotation is to provide a general overview of pharmacy management in the community setting.  This environment presents some challenges that are vastly different from that encountered in the large academic setting.  In addition, this rotation will provide a better understanding of how external corporate structures are organized and how they integrate into the predominant UPMC health care market.  The resident will have the opportunity to explore project areas outside of the Pharmacy and will collaborate extensively with other departments as well as select UPMC entities. 

The objectives of the rotation are as follows:

1. Understand the role that risk-taking plays in effective leadership
2. Present oneself as an assertive pharmacy leader.
3. Use conflict management skills to resolve disputes.
4. Use effective negotiating skills.
5. Appreciate the need to account for diversity when planning, marketing, and implementing pharmacy programs and services.
6. Use effective techniques to motivate staff to achieve the pharmacy's mission.
7. Understand the role of span of control in achieving the pharmacy's mission.
8. Understand the role of empowerment and delegation in achieving the pharmacy's mission.
9. Utilize systems thinking to plan and execute pharmacy operations.
10. Use an organized system for staying current with pertinent management and leadership literature.
11. Create a vision for the pharmacy.
12. Understand effective strategies for assuring the adoption of the pharmacy vision.
13. Evaluate organizational structure for effectiveness in achieving the pharmacy mission.
14. Develop staff development plans.
15. Participate in the creation of effective strategies to market the value of pharmacists.
16. Participate in the creation of effective strategies to market pharmacy plans and programs.
17. Participate in the implementation of a marketing program.
18. Assess the quality of pharmacy operations.